npower

1.00 stars

125 Reviews

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Janelle's complaint against npower

Janelle Dawkins

28/10/2015

Trying to switch to another Energy Provider & npower refuses to release my account

Complaint against npower

I have been trying to leave npower since last year. Everytime I have called them to discuss this matter I have been given different information as to why I can not leave them. Eg My account is in arrears, there is no note on the account that I wish to leave, i am due another bill shortly so once I've paid that i should call them back ect ect I have found a new energy provider to switch over too and they have been rejected twice by npower. Please could you help me with this asap. Kind Regards Ms J Dawkins

  • supporters 0

npower failed to resolve this complaint

  • Comments (1)

Janelle Dawkins | | VERIFIED

Npower has still not responded or allowed my New provider to take over both dual accounts. Are they really allowed to get away with this?
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