Green Star Energy

1.00 stars

135 Reviews

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Giles's complaint against Green Star Energy

Giles Ennis

31/07/2017

[RESPONDED] Are they a real energy company?

Complaint against Green Star Energy

My mum signed up to Green Star a few months before she died. Since her death I have had a slew of computer-generated letters threatening me with legal action. Finally after months of wrangling and dealing with rude, and sometimes threatening, customer service reps, GS paid me compensation but were still apparently unable to comprehend that the property was empty and that therefore nobody was using any fuel. I set up a DD to pay the standing charges whilst I sorted out the Estate and they charged me £54 per month! I still cannot access the account online despite numerous phone calls and emails. Customer service has been extremely poor. Now that the property is sold I am closing the account. I would not under any circumstances consider using GS as my energy supplier.

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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