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Heather's complaint against Green Star Energy

Heather McCauley
13/09/2019
[LAPSED] Avoid like the plague
Complaint against
Green Star Energy
Would rate as zero if I could. I closed my account, which was in credit due to Green Star over-charging me, 7 weeks ago and was told that I would receive a refund within 3-4 weeks. No refund appeared. I followed up and kept getting a standard customer response thanking me for my patience! I kept going back and was told I'd get a refund within 6-8 weeks. I went back to them again a few weeks later and was told this had never been actioned and they had 'raised a complaint' about that. A further week later and there is still no action. This company is very easy to join but very difficult to leave - it's outrageous that they hold onto your money for months after you've been a customer and it is taking an inordinate amount of my time to resolve. AVOID!
- supporters 0
Lapsed. Heather has not responded in 90 days
- Comments (4)
Heather McCauley | | VERIFIED
Greenstar Energy | | VERIFIED
Heather McCauley | | VERIFIED
Greenstar Energy | | VERIFIED