Green Star Energy

1.00 stars

135 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

Janette's complaint against Green Star Energy

Janette Fullerton-Draper

21/11/2017

[RESPONDED] Awful customer service - really rude and quite distressing

Complaint against Green Star Energy

Joined them in July but havent received anything from them in terms of bills, meter readings (apart from the initial one) so called their customer service line this morning. The guy who answered the phone started screaming - yes not even shouting but screaming to say that I hadnt provided a meter reading but they have never asked for one! Apart from a welcome pack Ive never received anything off them. I asked to be put through to a manager and so he put the phone down on me. I'm absolutely appalled at their behaviour. Its really upsetting and I would recommend that you stick with one of the bigger well know brands but Im frightened now that I own=e a massive bill

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Green Star Energy has responded

  • Comments (2)

Norman Thornton | | VERIFIED

Does this website pass on the complaints to Green Star, I have not found a single complaint they have responded to, something wrong here.....

Greenstar Energy | | VERIFIED

Good morning, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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