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Eleri's complaint against Green Star Energy
Chaotic Incompetent & unprofessional.
Complaint against Green Star Energy
At point of transfer, submitted initial reads. Now several weeks on, you deny receiving them. Yet mid way in this fog of incompetence, one manager confirmed /admitted that they had indeed been received from me. Now we are back in the denial phase, where the day to day front line staff deny all existence of any reads ever. There is also an implied refusal to trace the key email which would prove my case beyond any reasonable doubt whatsoever. You are apparently NOT on Ofgem's radar & therefore seemingly not accountable in the usual way that other suppliers are. The issue raised here clearly merits senior management intervention now, & as a matter of urgency.
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