Green Star Energy

1.00 stars

135 Reviews

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Eleri's complaint against Green Star Energy

Eleri Price

04/08/2017

[RESPONDED] Chaotic Incompetent & unprofessional.

Complaint against Green Star Energy

At point of transfer, submitted initial reads. Now several weeks on, you deny receiving them. Yet mid way in this fog of incompetence, one manager confirmed /admitted that they had indeed been received from me. Now we are back in the denial phase, where the day to day front line staff deny all existence of any reads ever. There is also an implied refusal to trace the key email which would prove my case beyond any reasonable doubt whatsoever. You are apparently NOT on Ofgem's radar & therefore seemingly not accountable in the usual way that other suppliers are. The issue raised here clearly merits senior management intervention now, & as a matter of urgency.

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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