Green Star Energy

1.00 stars

135 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

Alicia's complaint against Green Star Energy

Alicia Gulastani

27/01/2017

[RESPONDED] Confusion and no refund

Complaint against Green Star Energy

Was encouraged to switch energy supplier from a third party. I took the offer as it looked like a great save. (Bills have not been any cheaper compared to previous supplier) I was under the impression my direct debit of 80 pounds was for electric and I have a pre payment meter with gas. I thought it's too expensive and contacted them they said it's for gas and wouldn't accept that I already pay by prepayment card to the gas meter. I receive a separate electric bill from them and they are completely confused and so am I. They can't issue a refund unles I contact them for it. But when I contacted them they said they need to speak with head office and head office will email me details of when to contact them for my refund. But I never received the email. Contacted again they say head office said they haven't received anything to do with it. And here I am again. Having to wait for an email to allow me to get my 250 pound refund they took from my bank as a direct debit but told me I would be notified before they took anything. I am very unhappy and will be changing supplier to my old one as soon as I get my refund.

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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