Green Star Energy

1.00 stars

135 Reviews

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Christopher's complaint against Green Star Energy

Christopher Kehoe

03/05/2018

[RESPONDED] Corrupted details on gas meter database

Complaint against Green Star Energy

I have been trying, for over 3 months, to get GreenStar Energy to correctly update my address details in the gas meter database so that I can switch to another provider. I first made contact in February 2018, and have made dozens of calls and send numerous emails, but cannot get them to do so. Complaint number 57011 was closed out by GreenStar Energy yesterday and an email send confirming that the database has been updated, but my new energy provider confirms that it is still incorrect. I cannot make any progress and am being repeatedly lied to - they claim to have updated the database twice already, then advised that they had no record of my calls. I believe that my details have been deliberately corrupted on the database to prevent me from switching, as they must have been correct when I transferred to GreenStar.

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Green Star Energy has responded

  • Comments (2)

Norman Thornton | | VERIFIED

Unknown to you there exists XOServe that "manages" the gas data base. Make a Subject Access Request for your personal data to them and see what pops up. In my case my consumption suggested I was only using 1% of my actual consumption and the renewal quote was based on that tiny usage. Sounds familiar [email protected]

Greenstar Energy | | VERIFIED

Good morning, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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