Green Star Energy

1.00 stars

135 Reviews

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nuala's complaint against Green Star Energy

nuala wilkinson

30/03/2018

[RESPONDED] dissatisfied with the service

Complaint against Green Star Energy

green star energy contacted me by phone and to cut a long story short talked me into changing my supplier and going with them, after thinking about it I contacted them by email and cancelled the contract on the same day. I received an email back from them and they said it would be cancelled. about a week later a payment card arrived from them for me to use for the meter, again I emailed them to ask why they had sent the card and to confirm I was not changing over to them. I received an email back saying the card had been sent out before contract had been cancelled and I was still with my current supplier. On Wednesday of this week I noticed that my gas had gone onto billing mode and I could not use my gas card.this morning I phoned my current supplier UTILLITA to be told that green star energy had taken over my gas supply even though I cancelled the contract with them. I am disabled and house bound at moment and this has really upset and distressed me. I feel that green star energy are bullies and don't care who they upset and do just what ever they want. I will not let this drop as I have been told I will be billed by UTILLITA to be reconnected back to them which will take 6 weeks. I am refusing to pay such bill as this is not my fault so I expect green star energy to pay it and I also will not be paying any money to them either.

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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