Green Star Energy

1.00 stars

135 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

pollyk's complaint against Green Star Energy

pollyk k

20/07/2018

[RESPONDED] Do not use this company

Complaint against Green Star Energy

Still waiting a year later to complete transfer of both utilities....no response from customer services to complaint... Fed up of waiting move to another company... June’s £341 credit in July has become £786 debt 😱 just outrageous...no access to my account no so how do you despute it! Shocking service!

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Green Star Energy has responded

  • Comments (2)

Norman Thornton | | VERIFIED

Look at the bill history on line and see if you get offset bills (definition is not on their FAQs)I had a several thousand pound balance that evaporated overnight. Look at your bills on line (best done on google chrome) and you can see consecutive bills over lap the same period. Confusing or what. They were fined by Ofgem for not issuing annual summaries of consumption. [email protected]

Greenstar Energy | | VERIFIED

Good morning, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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