Green Star Energy

1.00 stars

136 Reviews

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jane's complaint against Green Star Energy

jane round

22/12/2017

[RESPONDED] electricity bill

Complaint against Green Star Energy

Signed up with green star energy for my electric in July this year. Signed up for monthly direct debit payments. Have had no correspondence or information of how much the monthly payment would be, sent email about this, didn't have any reply. Have been in hospital, so have just been able to try and get things sorted.have phoned three times this week to see what was happening. First email this morning to say I owe nearly £180.00 pounds.I am furious that they have left it this long, then expect me to pay all at once.it is their mistake so want resolution quickly. If not will go further.

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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