Green Star Energy

1.00 stars

135 Reviews

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Tayshan 's complaint against Green Star Energy

Tayshan Brooks-brade

07/03/2018

[RESPONDED] Fed up I just want to swich

Complaint against Green Star Energy

I have been receiving bills since I joined Green star in June 2017 but I have a pre payment meter and top up by key, I have called and spoken to a member of staff at least once a week since November 2017 to try and get this sorted and each time I am told the that is being looked in to and there is nothing else that can be done at the moment, I was also told I would not receive any more bills but each month I receive another bill bearing in mind I have a prepayment meter and have done so since joining. I then tried to switch to another company in December 2017 but was sent objection emails each time they tried to take over my account, I called two weeks ago and I was told that the migration will be completed by the 1st of March 2018 And to go ahead and arrange the switch once again, I have now called the other electricity company and sorted out a date for the switch but have now received yet again another objection email and on top of that another bill, I’m furious that I have had to call almost every week for four months and absolutely nothing is being done and now I might miss my installation date again because Green star are still objecting my chosen electricity company I would like for this to be sorted out immediately I have been very patient and would prefer not to have to take this any further none of this is my fault

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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