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Green Star Energy

1.00 stars

135 Reviews

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Pauline 's complaint against Green Star Energy

Pauline Pearson

07/12/2017

[RESPONDED] Green Star Energy error results in debt collection letter

Complaint against Green Star Energy

I switched banks in April and all of my direct debits were successfully transferred. Green Star energy didn't collect the payments and in November I received a debt collection bill for £310. I received no warning and in September they renewed my yearly contract. Customer services have been rude and refused to let me make a complaint. I am 62 and worried I will be cut off in the middle of winter.

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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