Green Star Energy

1.00 stars

135 Reviews

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Varvara's complaint against Green Star Energy

Varvara Vladimirova

14/11/2017

[RESPONDED] Horrible customer service

Complaint against Green Star Energy

It is absolutely horrible. I signed up to Greenstar half a year ago with a payment via direct debit. For a couple of months, I did not notice any payments for my bills. A couple of months later I received a letter stating that my case was passed to Debt collection agency. When trying to contact them to sort out the issue, I was told that I need to contact Debt collection agency and that they are not going to deal with this matter. On numeral occasions, I have tried to contact them with no response. I also had problems with my online account as they never set it up for me, and when trying to get a login, a Greenstar advisor said they would solve the issue, but they did not. I have switched to another provider, but I have no idea what to do now as I still want to pay the debt but have no idea how.

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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