Green Star Energy

1.00 stars

138 Reviews

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Claire's complaint against Green Star Energy

Claire Pol


In credit of over £130, company took payment of £90 after switch and still haven't been refunded

Complaint against Green Star Energy

It has been over eight weeks since the switchover (14th September) -- the company took £90 from my account as a direct debit on 6th October as an advance payment for October despite the fact that I was now with another company -- I have spent several hours on the phone to them over a number of weeks trying to get this money and remaining credit refunded, and for them to create an accurate bill from metre readings submitted on the dates requested. Still waiting!

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Green Star Energy failed to resolve this complaint

  • Comments (2)

Claire Pol | | VERIFIED

No response

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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