Green Star Energy

1.00 stars

135 Reviews

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Luciano's complaint against Green Star Energy

Luciano Piscopo

09/01/2019

[RESPONDED] Incorrect billing

Complaint against Green Star Energy

I have been billed incorrectly by I made complaint by email. Which have not replied to. I said I would pay the outstanding amount, so I paid 75 pounds last. The 69pounds, because it was the outstanding amount, now I told I owe 147 pounds, I have charged supplier, so I would think they cover the amount for this month. It initially showed that I owe £220, but only showed that owed 69 pounds, so I thought that I had paid it off completely. Can explain how this has happened. I moment I owe notting then 147 pounds.

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon Luciano, I am sorry for the delay in getting back to you here and for the issues faced with your billing. I appreciate this was some time ago however if there is anything outstanding regarding this, please do not hesitate to contact us over Facebook or Twitter. Kind regards, Phil
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