Green Star Energy

1.00 stars

138 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

Vivian's complaint against Green Star Energy

Vivian Crawford

20/12/2016

[RESPONDED] Like getting blood from a stone

Complaint against Green Star Energy

I signed up to this company because at that time they were offering the cheapest energy. Eventually I found a cheaper supplier (isupply) I started with Isupply on Oct 1st 2016 when I checked my old Greenstar online account, I was happy to see that my account was in credit to the sum of £70.49 . After several weeks I was still waiting for my rebate. The problem, I was told by Greenstar and my new supplier was a disputed meter reading. After umpteen telephone calls and online messages it seemed that both companies had, at last, arrived at an estimated meter reading and my credit was reduced to £64.15. At last! I was going to get my rebate. Today I checked my online bank account only to discover that instead of rebating me my £64.15 Greenstar had in fact taken the sum of money out of my account !! I phoned Green star, and I have been assured that they will refund the total owing to me which is now £128.30. It has taken them nearly three months to sort out a very easy problem, and ended up making a stupid mistake.

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Green Star Energy has responded

  • Comments (2)

Greenstar Energy | | VERIFIED

Hi Vivian, apologies for this situation. The issue with a final read is between supplies, and i'm sorry you were caught up in this. Glad this has been sorted now though. Best, SB

Greenstar Energy | | VERIFIED

Hi Vivian, apologies for this situation. The issue with a final read is between supplies, and i'm sorry you were caught up in this. Glad this has been sorted now though. Best, SB
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