Green Star Energy

1.00 stars

135 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

miles's complaint against Green Star Energy

miles alltoft

02/07/2018

[RESPONDED] Misleading tariff system

Complaint against Green Star Energy

After being with Green Star for a year and having no real complaints, l decided to renew for another year. In the first year l paid quarterly and provided meter readings. However, l didn't realize my readings were being replaced by, estimated readings. Track forward to today, 3 months after l renewed and after submitting new readings.....suddenly l have a hefty bill, for 6 months,....after an hour on the phone with Green Star and non the wiser, l learn my bill has been consolidated!!!!! and therefore there is an extra amount owing....l've given so many readings over the period of my old/new contract, it makes no sense at all. I would advise anyone entering into a contract with this company to tread carefully!!!!!

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good morning, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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