Green Star Energy

1.00 stars

135 Reviews

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earlene's complaint against Green Star Energy

earlene murrell

29/04/2017

[RESPONDED] mnthly payment

Complaint against Green Star Energy

I am still waiting to hear from Green Star as to why I am still being charged £25 plus when I was told my monthly pmts. will be £22 +. This is my last correspondence with you. If I do not hear from you within a reasonable time, I will get legal advice. The company has my contact number

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Green Star Energy has responded

  • Comments (5)

Greenstar Energy | | VERIFIED

Hi Earlene, if you could please provide me with your account number I can look into this further for you. Kind regards, MA

earlene murrell | | VERIFIED

User Responded via private message

Greenstar Energy | | VERIFIED

Hi Earlene Murrell, I am trying to help you and want to resolve this issue for you however I do need your account number to assist further, I am unable to locate this from the thread of messages. I do not wish to disclose my name over social media. If you would like to continue this via email please provide your email address. Thank you, MA

earlene murrell | | VERIFIED

Good morning MA a/c 0005176993 email: [email protected] I was not aware I was dealing with your company via social media. I went via your web site which asked for all details then to say I am corresponding via social media

Greenstar Energy | | VERIFIED

Good morning, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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