Green Star Energy

1.00 stars

135 Reviews

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Douglas's complaint against Green Star Energy

Douglas Keill

11/02/2018

[RESPONDED] My regrettable mistake to switch to Green Star Energy in April 2017!

Complaint against Green Star Energy

Despite numerous requests, since I switched to GSE in April 2017, GSE have yet to resolve the problem that my Gas meter readings do not register on my account when I enter my dual fuel meter readings. GSE respond every time with 2 emails which state they will respond in "7working days"...and NEVER do! I have now given GSE notice that unless I receive a constructive response before month end, I will be switching to a more reliable dual fuel supplier.

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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