Green Star Energy

1.00 stars

135 Reviews

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LORAINE's complaint against Green Star Energy

LORAINE CONDIE

10/11/2017

[RESPONDED] No guy turned up to put new battery in gas meter

Complaint against Green Star Energy

I called about 4pm on the 10th nov 2017 as when I went to put my gas card in it came up battery failed so I didn't have heating or hot water I was told someone would be out by 8pm no one turned up so there for my daughter whos 7 and myself who had crohns disease and fibromalgia were cold this is not on am fuming Monday morning I will be looking for another gas supplier and electric poor customer service im no happy at all I want this sorted either green star didn't do there work right or the person green star contacted to come to mine to put a new battery in just couldn't be bother I will be spreading the work don't go with green star. I was told to fone a number if no one turned up which I done to be told wrong number

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Green Star Energy has responded

  • Comments (4)

Greenstar Energy | | VERIFIED

Hi Loraine, Please accept our apologies for the service that you have received recently. I have a phone number for you can you let me know when its best to call you. You can also email me at [email protected] Thanks Carl

LORAINE CONDIE | | VERIFIED

Im home until 1pm today thanks.

Greenstar Energy | | VERIFIED

Good morning, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil

Greenstar Energy | | VERIFIED

Good morning, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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