Want to resolve an issue with Green Star Energy?
Or simply share your experience
What we think
Green Star Energy review
Read more...
Timothy's complaint against Green Star Energy

Timothy Joyce
04/04/2018
[LAPSED] Non payment of refund
Complaint against
Green Star Energy
Following a switch from Green Star to bulb last September I have had nothing but problems . First they refused to allow my switch to gas even though I had never failed to pay a bill and was in credit. When they finally allowed the switch in October I was in credit over £130. I have made calls in December, January, February, March and April to be told each time that the money would be returned within ‘two weeks’. I have now escalated a complaint but feel this is so wrong. I am a pensioner living on a budget. I have never been in arrears or failed to pay my bills. If I owed them money for six months I would have the bailiffs at my door and would be cut off. As it is I have lost interest on this money as well as spending several hours on the phone wasting my time.
- supporters 0
Lapsed. Timothy has not responded in 90 days
- Comments (2)
Norman Thornton | | VERIFIED
Greenstar Energy | | VERIFIED