Green Star Energy

1.00 stars

135 Reviews

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Alan's complaint against Green Star Energy

Alan Penton

31/10/2019

[RESPONDED] please avoid Green Star Energy

Complaint against Green Star Energy

Green Star Energy Have very poor customer service I have had three separate complaints to them about Inaccurate billing and their failure to resolve the problem, Interdepartmental communication, and poor I.T. at their Indian Call center, There just doesn't seen to be anyone with authority to make decisions, They are "so sorry to hear we have fallen short in service" That's it, no resolution Seams that at boardroom level dis empowerment, and siege mentality set in, Finally gave in, sold up to Shell Energy,

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Hi Alan, Thank you for your review and I am sorry that you've been kept waiting so long on resolutions to your complaints. I will be happy to take a look into these to ensure they're handled with priority due to your long wait. For me to do this, could you please confirm your full address and email to me over Facebook or Twitter? Kind regards, Phil
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