Green Star Energy

1.00 stars

135 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

Helena's complaint against Green Star Energy

Helena Gater

04/07/2019

[RESPONDED] Poor customer service and very expensive

Complaint against Green Star Energy

For the first 8 months with Green Star I did not know who my energy apply was with. I swapped through the Martin Lewis site and the one email that mentioned the company name was deleted by accident. I got no welcome pack, no email, no way of signing up to an online account and my direct debits we're taken under a different company name. I was very unhappy but had no idea who to get in touch with! I eventually found out when a man came to take a meter reading and I asked him which company he was with. Once my cheap tariff was over a year later (I was unaware it was only a year fixed term as I'd had no previous contact from them) I suddenly started receiving emails. I took far too long to change energy supplier once my bills went up by over £40 a month but once that was complete my online account has told me that I only had £30 to pay yet they took £155 out of my bank account! None existent customer service and had left me struggling for money when it was supposed to help me save!

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Hi Helena, I do apologise you've been kept waiting so long a response here. Firstly, I am sorry you were not kept better informed during your time on supply and that this resulted in a large amount being collected. I understand this was now some time ago however if there is anything we can help with, please do get in touch over Facebook or Twitter and we'll assist right away. Thanks, Phil
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