Green Star Energy

1.00 stars

138 Reviews

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james's complaint against Green Star Energy

james mcewan


[LAPSED] Poor service when trying to renew

Complaint against Green Star Energy

I received a renewal notice as my existing contract is ending 6/2/17, offering me a choice of renewal tariffs. I replied by email with my option Ratesaver fixed 12M- 1612. No response. I then tried using the online form. No response. I emailed again and received an auto reply saying response within 5 working days. No response. I called customer services and explained my problem to be told that the tariff I had opted for was no longer available although it is still on the comparison sites. and was valid when I first emailed. I was offered a similar tariff Ratesaver fixed 12M - 1701 which I accepted, and asked the agent to email the details. Still no response. I now have a letter informing me that I am now being put on that tariff but the direct debit amount would be £80, the same as previous despite the estimate of £67 by the agent. There is a surplus of £555 on my present account which is subject to the final bill from the present contract. Will the excess be refunded to my bank account? Is there a fundamental problem with this company's customer service? Kind regards J C McEwan

  • supporters 0

Lapsed. james has not responded in 90 days

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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