Green Star Energy

1.00 stars

135 Reviews

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earlene's complaint against Green Star Energy

earlene murrell

18/04/2017

[RESPONDED] quoted 2 different prices when for renewal

Complaint against Green Star Energy

on 10/4/17 I rang Green Star energy to renew gas and electricity & was quoted £22.34. I received two letters on the same day dated 6 & 7th April. 6th Apr. letter said they will continue to take £25.48 7th April letter said rate is changin from 15th April an increase of £18.69 At no time on 10th April was I informed that I will be paying £25.48 I want to know the meaning of their inconsistency and what am i being charged. As you can tell, I am NOT happy with this. I have tried calling Green Star but they seem to be busy at 8am prompt, 8.05 and I got fed up of tying to get through. I also tried to email but thay failed. Now I have managed to get to this doc. Thank you in advance for taking the time to read and respond. Ms E Murrell

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Green Star Energy has responded

  • Comments (4)

Greenstar Energy | | VERIFIED

Hi Earlene, i apologise for the inconvenience caused. Please can you provide your account number and i will have this looked into for you. A response will follow with a phone contact to discuss this matter further with you. Best, AS.

earlene murrell | | VERIFIED

Ref. 0005176993 I though I had already given this information

Greenstar Energy | | VERIFIED

Good morning, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil

Greenstar Energy | | VERIFIED

Good morning, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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