Green Star Energy

1.00 stars

138 Reviews

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Susannah's complaint against Green Star Energy

Susannah Alfred

21/09/2017

[LAPSED] Refuses to accept my cancelled electricity

Complaint against Green Star Energy

I switched to green Star and changed my mind the next day. Called utility discount who had signed me up and they said it would be stopped. Then I got welcome e mails from green Star. Called them said it was erroneous transaction. They said they would cancel. This was in may. I thought I had gone back to my previous supplier but suddenly realised no direct debit had been going out. Have called and emailed green star with no answers. Am very frustrated.

  • supporters 0

Lapsed. Susannah has not responded in 90 days

  • Comments (1)

Greenstar Energy | | VERIFIED

Good Afternoon Ms Alfred, I am very sorry to hear of the frustrations you have suffered with the cancellation not being actioned. Could I ask that you send an email to the [email protected] including your account number, or address details, to allow us to investigate this further for you. Kind Regards, Tom
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