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Green Star Energy

1.00 stars

135 Reviews

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Lee's complaint against Green Star Energy

Lee Fellows

13/11/2017

[RESPONDED] Rip off dodgy company

Complaint against Green Star Energy

We joined this company in April 2017 our biggest mistake we was told there was cheaper than eon so switched to them they worked our bills out and said it would be £91 a month only to find out when I ran them 7 months later with a meter reading as no one had been and on line was saying we was £300 in credit to find out that we are now £500 in areas so when you work it out we would have paid over 1100 in just seven months there bills are not right what so ever we live in a 3 bed house not a mansion proper cow boy company ??????

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Green Star Energy has responded

  • Comments (7)

Greenstar Energy | | VERIFIED

Hi Lee, We are sorry to hear that you have had trouble with the Bill from Green Star Energy. I will look into the account for you today and speak to our pre payment team. Thank You Carl

Lee Fellows | | VERIFIED

Hi Carl, thank you for your reply we was more shocked as we pay £91 a month which we was told to by your company and that we was over £200 in credit then to be told that they took that off the bill and was now 500 in areas and then also to be told to pay the 500 and put our payments up to 98 a month instead of 91 and our bills will sort it self out not sure how that works thank you Lee fellows

Greenstar Energy | | VERIFIED

Hi, Are you on a pre-pay meter at all? Thanks Carl

Lee Fellows | | VERIFIED

User Responded via private message

Greenstar Energy | | VERIFIED

Hi, Can you email please at [email protected] so that we can resolve this for you. Thanks Carl

Norman Thornton | | VERIFIED

Wow Carl, that is the first response to a complaint about GreenStar I have come across When are you getting around to all the rest. It must be hard work, and a thankless task.

Greenstar Energy | | VERIFIED

Hi Norman, I do apologise you've been kept waiting so long on your complaint case. If this is still outstanding, I will be happy to take a look into this for you to ensure it is handled with priority due to your long wait. For me to do this, could you please email me your full address and email? Kind regards, Phil
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