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Nicola's complaint against Green Star Energy
[RESPONDED] Rude and holding far too much credit
Complaint against Green Star Energy
Customer service is appalling and at times just downright rude. Have been waiting months for my final bill whilst my account is £1,600 in credit . Rediculously high amount to hold on account and had to stop my direct debits or they would of continued to collect more money. When I asked customer services when I would get my money back , I was told that " by the time my final bill was calculated I wouldn't be in credit " and when I said that I highly doubted my final bill would be that high I was told " well we will have to wait and see won't we " in a rude and condescending manner . I have never had to wait so long for a final bill and when I finally get it how much longer will I then have to wait for reimbursement? Quite a long time I'm guessing , judging by current standards.
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Green Star Energy has responded
- Comments (2)
Norman Thornton | | VERIFIED
Greenstar Energy | | VERIFIED