Green Star Energy

1.00 stars

135 Reviews

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steven's complaint against Green Star Energy

steven hodson

14/06/2018

[RESPONDED] Shocking customer service

Complaint against Green Star Energy

Been trying to generate a final bill having left Green Star for 12+ weeks now. Customer service experience has been one of frustration and incompetence, currently ringing daily to get final bill generated. Complaint raised waiting resolution, shocking experience, will avoid in future regardless the deal on offer. I can't rate it good value for money as I would rather pay more and get good service.

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Green Star Energy has responded

  • Comments (3)

Greenstar Energy | | VERIFIED

Good morning, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil

steven hodson | | VERIFIED

5 months to respond to a complaint ..... I rest my case 😂

Greenstar Energy | | VERIFIED

I do apologise, Steven. Unfortunately we haven't previously been managing this channel for reviews and therefore unfortunately previous complaints have been missed. We do offer service through WhatsApp, Facebook, Twitter, Trustpilot, email and phone and will now be picking all comments on this website too. Thanks, Phil
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