Green Star Energy

1.00 stars

135 Reviews

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Janette's complaint against Green Star Energy

Janette Fullerton-Draper

21/11/2017

[RESPONDED] Terrible customer service. Appallingly rude

Complaint against Green Star Energy

Absolutely horrible experience ringing them today. Joined them in July but havent received anything from them (bills, requests for readings etc) so called their customer service line this morning. The guy who answered the phone started screaming - yes not even shouting but screaming to say that I hadnt provided a meter reading but they have never asked for one! Apart from a welcome pack Ive never received anything off them. I asked to be put through to a manager and he put the phone down on me. I'm absolutely appalled at their behaviour. Its really upsetting and I would recommend that you stick with one of the bigger well know brands

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
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