Green Star Energy

1.00 stars

138 Reviews

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Graham's complaint against Green Star Energy

Graham George

05/12/2019

[RESPONDED] Unable to access my online account

Complaint against Green Star Energy

For some considerable time now I have been unable to access my online account or to post meter readings. The last email I received on this subject and dated 14 November 2019 clearly stated and I quote "that there is a high priority ticket raised to our dedicated team regarding the online issue. Our team is currently working on it and will reach you shortly to ensure everything is taken cared." Nobody has reached me and the situation is still the same. (I would hate to be on a low priority ticket). The back up from this organisation is appalling.

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good morning Graham, I am sorry you've been kept waiting on this. We are aware of ongoing issues with our online account platform currently. Please be assured we are working on this as a priority currently to ensure all customers can log in as soon as possible. In the mean time, if you'd like to contact us over Facebook or Twitter, we can submit your meter readings for you. Kind regards, Phil
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