Green Star Energy

1.00 stars

135 Reviews

Flame silhouette

SAVE UP TO £537 ON YOUR ENERGY BILLS

siobhan's complaint against Green Star Energy

siobhan Lyell

09/11/2017

[RESPONDED] Unable to obtain a final bill or final credit .

Complaint against Green Star Energy

I informed this energy provider with the information regarding our change of address 3 weeks before moving .Gave final metre readings and cancelled direct debit as I do not trust them not to take more payments as I know mine in credit. Tried by phone a number of times then by Email a number of times to get a final bill.Apparently they could not take my word of my new address as they needed a copy of my tenancy agreement ?? Sorry not a tenant a home owner the operator continues to ask for tenancy agreement which does not exist .Get a shifty letter via email why no direct debit ?veiled threats why ?I want to leave and pay any bill if I owe money or credit my bank if they owe me. I tell them the new address when they email me every line and post code is wrong .who do they employ ? I ring yet again today I am in credit over£100 the company have not attempted to repay me but processing it when I insisted. I have had many suppliers over the years this was appalling in every way .it has caused me stress and money .I have a severely disabled child ,limited time to deal with this and would tell any one to avoid this company at all costs . I expect compensation for this debacle and an apology .

  • supporters 0

Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil
400 characters

134 other reviews of Green Star Energy


loader