Green Star Energy

1.00 stars

135 Reviews

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Alan's complaint against Green Star Energy

Alan Penton

18/05/2019

[RESPONDED] Very Very Poor Company

Complaint against Green Star Energy

Green Star Energy, After switching to them, the first contact they made to me was a nasty letter with red ink"After numerous attempts to contact you, and final demand" after contacting them they explained a delay in sending the last three bills, I was offers an opportunity to have a smart meter, ( no estimated bills) great idea Engineer fitted electric, but because I have an ancient back boiler capped off my gas, After the next bill I contacted them to stop charging for gas, "ok" we will send an someone to check" this never happened Wrote a review on another website, they invited me to contact them to resolve the problems, I did (customer complaints dept) ......nothing...not a peep But I did get a letter 3 weeks later, yes again charging me for gas, My contract ends in a week Glad to be ride of these unprofessional ,inept ,and incompetent company, Please AVOID GREENSTAR

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Green Star Energy has responded

  • Comments (1)

Greenstar Energy | | VERIFIED

Hi Alan, I am sorry for the service you've received here and that you've been kept waiting so long on a response to your review. I agree it sounds like we've really let you down here and I understand you've switched to a new supplier as a result of this however if there is anything outstanding that I can help with, please do not hesitate to get in touch on Facebook or Twitter. Thanks, Phil
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