Sign up to our newsletter to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more.

Green Star Energy

1.00 stars

138 Reviews

Flame silhouette

SAVE UP TO £537 ON YOUR ENERGY BILLS

Want to resolve an issue with Green Star Energy?

Make a complaint

Or simply share your experience

Write a review

What we think

Green Star Energy review

Our Green Star Energy review shows the American-owned firm has a far from spotless record, but it's cheap tariffs are popular with switchers

Read more...

Energy guides

How to switch energy supplier

What to do if you’re owed money by your energy supplier

Tips for how renters can save money on energy bills

Want to beat the prepayment price increases? Here's how

See more

Christopher's complaint against Green Star Energy

Christopher Jackson

16/04/2018

[RESPONDED] Why can't I get a Bill?

Complaint against Green Star Energy

As soon as I joined GSE as a customer problems started. My electricity readings were reversed, so I contacted them by phone and email to get this resolved. It didn't happen until after I had gone to the Ombudsman and been awarded £50. Since then I have only had one bill as their system still has the readings reversed so won't issue a bill without manual intervention. I contacted them on 4 April 2018 but have still heard nothing and still no bill.

  • supporters 0

Green Star Energy has responded

  • Comments (7)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil

Christopher Jackson | | VERIFIED

I am still awaiting a letter confirming that the issue is finally closed

Greenstar Energy | | VERIFIED

I am sorry you've been kept waiting on this. Could you please confirm your full address and email to me over Facebook or Twitter? I can then access your account right away to ensure this is sent to you with priority. Thanks, Phil

Christopher Jackson | | VERIFIED

User Responded via private message

Greenstar Energy | | VERIFIED

Please be assured both channels are safe and secure however, if you'd prefer, you can reach us by email on [email protected] Thanks, Phil

Christopher Jackson | | VERIFIED

I've contacted customerservice many times. I get an acknowledgement of my contact and then nothing more, I don't believe that anybody reads the emails, certainly even if they do they don't act on them.

Greenstar Energy | | VERIFIED

I do apologise for this. Alternatively, you can email us at [email protected] or give us a call on 0800 012 4510. Thanks, Phil
400 characters

137 other reviews of Green Star Energy


loader