Green Star Energy

1.00 stars

135 Reviews

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Christopher's complaint against Green Star Energy

Christopher Jackson

16/04/2018

[RESPONDED] Why can't I get a Bill?

Complaint against Green Star Energy

As soon as I joined GSE as a customer problems started. My electricity readings were reversed, so I contacted them by phone and email to get this resolved. It didn't happen until after I had gone to the Ombudsman and been awarded £50. Since then I have only had one bill as their system still has the readings reversed so won't issue a bill without manual intervention. I contacted them on 4 April 2018 but have still heard nothing and still no bill.

  • supporters 0

Green Star Energy has responded

  • Comments (7)

Greenstar Energy | | VERIFIED

Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil

Christopher Jackson | | VERIFIED

I am still awaiting a letter confirming that the issue is finally closed

Greenstar Energy | | VERIFIED

I am sorry you've been kept waiting on this. Could you please confirm your full address and email to me over Facebook or Twitter? I can then access your account right away to ensure this is sent to you with priority. Thanks, Phil

Christopher Jackson | | VERIFIED

User Responded via private message

Greenstar Energy | | VERIFIED

Please be assured both channels are safe and secure however, if you'd prefer, you can reach us by email on [email protected] Thanks, Phil

Christopher Jackson | | VERIFIED

I've contacted customerservice many times. I get an acknowledgement of my contact and then nothing more, I don't believe that anybody reads the emails, certainly even if they do they don't act on them.

Greenstar Energy | | VERIFIED

I do apologise for this. Alternatively, you can email us at [email protected] or give us a call on 0800 012 4510. Thanks, Phil
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