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Emily 's complaint against Scottish Power
£216.70 monthly bills for one bedroom flat without any notification!
Complaint against Scottish Power
Unknown to me my monthly bill was changed to £216.70 and has now be deducted from my account twice. I've had no contact from them to advise me, while my online account states I'm in credit £1114. Scottish Power have told me they have an error which has upped my charges but in fact they haven't been billing me for months, just taking my money. I am still waiting for a calculated bill after providing my correct meter numbers (which they had wrong for the past 2 years) to advise me how much I will be charged in future and refunded. This has taken over 2 days already incurring further bank charges.
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