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Kim's complaint against Scottish Power
Constant problems and almost impossible to get through
Complaint against Scottish Power
Almost impossible to get through. Even calling when they open at 8.00am involves more than a 30 minute wait. The call back option can take more that 2 hours despite the estimate stated of 30 to 55 minutes. Then the call back involves waiting a further 20 minutes. Very frustrating because of the amount of times I have had to call due to errors Scottish Power have made on my account which are numerous. Conflicting advice given. It took me over a year to sort a problem when Scottish Power mixed up meter information and closed down my account instead of a neighbours. There are currently problems over smart meter installation. I've had enough and am about to change to Bulb.
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