Scottish Power

1.00 stars

146 Reviews

Flame silhouette

SAVE UP TO £537 ON YOUR ENERGY BILLS

Helen's complaint against Scottish Power

Helen Smith

05/04/2017

[RESOLVED] - Warm home payment scam by Scottish power

Complaint against Scottish Power

I still haven't received my warm home discount from Scottish Power for this year. I applied at the beginning of December. I didn't get a reply email from them but when I rang they said it was noted on my account. They're now telling me I should have been given a reference number beginning with E by email and without it they can't tell me whether I'll receive it at the end of May ....which of course is after my tarif has finished. I have had cancer and have a auto immune disease and live on a pension. The payment is invaluable to me. On ringing Scottish Power today about this they couldn't find any reference on my account to the discount and hadn't a clue about the scheme in general really...I was kept on hold whilst the young man spoke to various colleagues. I got nowhere...he gave me a number to ring that he was unsure was still in use. They said to ring Scottish power!!! I suspect that they're doing all they can to get out of paying it....has anyone else had similar problems?

  • supporters 0

Scottish Power resolved this complaint

  • Comments (1)

Helen Smith | | VERIFIED

Sorted now thanks
400 characters

145 other reviews of Scottish Power


loader