Scottish Power

1.00 stars

153 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

lily's complaint against Scottish Power

lily jamil

08/11/2017

Wickedly incompetent and Completely unprofessional. AVOID.

Complaint against Scottish Power

Scottish Power are the worst Company I have had the misfortune of dealing with. They offered to put me on a cheaper tariff 12 months ago and my nightmare began. They wiped out one of my dual fuel accounts that had credit on, cancelled half my DD, ignored my emails and calls, although they promised to sort it. Opened a complaint, then closed it themselves three days later without consulting me, or solving the problem. Had to write to the CEO in the end, who passed me on to Directors support. They restored my dual fuel account and increased my dd accordingly, but when I asked them about the £500 worth of debt they put me in, my emails were returned as spam! Thankfully my contract has now come to an end so I am leaving. Dreading how much they are going to finally bill me for or if they are going to spoil my move to my new supplier. Don't trust them. Facebook has a page dedicated to unhappy customers and I think they have the worst ratings ever on Trust pilot. The Government should step in and dismantle this inept and traumatising Company.

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