Scottish Power

1.00 stars

153 Reviews

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Andrew John George's complaint against Scottish Power

Andrew John George Oldham

21/03/2016

Worst Customer Service for registered disabled user

Complaint against Scottish Power

Scottish Power was contacted on my behalf to register that i am a disabled person with Multiple Sclerosis. I was told i could go on a one home discount account and that it would be set up within 3 months. It is now nearly April and i have heard nothing. I have contacted Scottish Power on five different occasions and all the customer services reps have done is pass me from one department to another and nothing has been resolved. I have a over payment of £197.00 on my account that i want refunding but again i get passed from one department to another and told nothing to do wit that department. I have queued on hold for more than an hour on each occasion i have called only to be no nearer solving these issues. I called Scottish Power again on the 21st March 2016 and was on hold for one hour and thirty five minutes only to be told i needed to be put through to another department. When put into a queue again and waited 43 minutes i was told i had been put through to moving home which was the wrong department. She told me she would put me through to the right department. I was on hold another 50 minutes only to cut off without answer and at the moment i have joined the queue yet again and the time as of writing is one hour and twelve minutes. I am disgusted with this company they don't deserve my business. I asked a customer service rep for a power pod so i could charge my prepayment key up at home and they didn't know anything about it. They are appauling to customers and a disabled customer at that. Still not spoken to anyone as they say they will return calls and don't. I have complained to Scottish Power my reference for the complaint is 8009138438 Regards Andrew Oldham

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