Scottish Power

1.00 stars

153 Reviews

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Andrew John George's complaint against Scottish Power

Andrew John George Oldham


Worst Customer Service for registered disabled user

Complaint against Scottish Power

Scottish Power was contacted on my behalf to register that i am a disabled person with Multiple Sclerosis. I was told i could go on a one home discount account and that it would be set up within 3 months. It is now nearly April and i have heard nothing. I have contacted Scottish Power on five different occasions and all the customer services reps have done is pass me from one department to another and nothing has been resolved. I have a over payment of £197.00 on my account that i want refunding but again i get passed from one department to another and told nothing to do wit that department. I have queued on hold for more than an hour on each occasion i have called only to be no nearer solving these issues. I called Scottish Power again on the 21st March 2016 and was on hold for one hour and thirty five minutes only to be told i needed to be put through to another department. When put into a queue again and waited 43 minutes i was told i had been put through to moving home which was the wrong department. She told me she would put me through to the right department. I was on hold another 50 minutes only to cut off without answer and at the moment i have joined the queue yet again and the time as of writing is one hour and twelve minutes. I am disgusted with this company they don't deserve my business. I asked a customer service rep for a power pod so i could charge my prepayment key up at home and they didn't know anything about it. They are appauling to customers and a disabled customer at that. Still not spoken to anyone as they say they will return calls and don't. I have complained to Scottish Power my reference for the complaint is 8009138438 Regards Andrew Oldham

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