SSE

1.00 stars

12 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

B's complaint against SSE

B G

21/08/2017

4 hours trying to get through in total

Complaint against SSE

So my landord had all the bills in their name and after 2 years we decided we needed to take over and put them in our name....this was easier said than done and I needed to cancel their account in order to put it my name, no problem, however the back and forth calls needed between my landlord and myself to work out what was what was ridiculous and one SSE lady said the current account(in landlords name) would be in credit by £600 when it was closed after I gave meter readings that morning, then in the afternoon, after a 2 hour power cut, I made another call to them to cancel and get the credit refunded back of £600 only to be told the meter readings I gave this afternoon meant that the final bill wouldn't be in credit at all but we would owe £1000!!!! I have spent 4 hours in total (25 minutes of actual talking) on hold and not impressed with this service AT ALL!!!!

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