SSE

1.00 stars

14 Reviews

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SAVE UP TO £537 ON YOUR ENERGY BILLS

Carolyn's complaint against SSE

Carolyn Brain

02/04/2019

Awful service, even worse complaint handling

Complaint against SSE

Currently in the middle of a long drawn out complaint which involves them providing incorrect bills for 3 years, hounding me into getting a smart meter, failing to register the smart meter on their system for 8 months, refunding me nearly £500, changing my direct debit, then contacting me over a year later to demand over £600 because apparently I'm in arrears. All due to their mistakes. Nobody will listen to the facts and they are doing their utmost to wriggle out of the back billing rules. They have offered compensation which is a laughable amount. Awful to deal with. I'm waiting to be referred to the energy ombudsman. Don't sign up with them if you value your time, sanity and more importantly your bank balance.

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