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Carolyn's complaint against SSE
Awful service, even worse complaint handling
Complaint against SSE
Currently in the middle of a long drawn out complaint which involves them providing incorrect bills for 3 years, hounding me into getting a smart meter, failing to register the smart meter on their system for 8 months, refunding me nearly £500, changing my direct debit, then contacting me over a year later to demand over £600 because apparently I'm in arrears. All due to their mistakes. Nobody will listen to the facts and they are doing their utmost to wriggle out of the back billing rules. They have offered compensation which is a laughable amount. Awful to deal with. I'm waiting to be referred to the energy ombudsman. Don't sign up with them if you value your time, sanity and more importantly your bank balance.
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