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SSE pays £700,000 after missing smart meter rollout target

Patrick Christys
Apr 4, 2019


Major energy firm SSE has had to pay £700,000 for failing to hit the smart meter rollout target.

Energy suppliers are legally required to take all reasonable steps to roll-out smart meters to all homes and small businesses by the end of 2020, under the Government's smart meter roll-out programme. 

But SSE has fallen behind and agreed to cough up the £700,000 to Ofgem's  consumer redress fund, run by the Energy Savings Trust.

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Natalie Hitchins, Which? Head of Home Products and Services, said: 'It's right that the regulator is taking action against individual firms lagging behind on smart meter installations, but there is a mountain to climb to get the rollout back on track.

Recent official figures reveal smart meter installation dropped by 16% year-on-year in the final three months of 2018.

Domestic smart meter installation also fell 2% in the final quarter.

By the end of 2018, 12.65 million smart meters were installed in UK households, representing a quarter of all domestic meters.

It's a big step towards the green energy revolution that should help to ensure a brighter and more eco friendly future for the nation.

Gillian Guy, Chief Executive of Citizens Advice, said: 'When suppliers don't hit their targets it's customers who miss out. It's only right that it's firms who pay the price when this happens.'

'Smart meters will provide benefits to consumers. They put the customer in control - whether that's by more accurate billing or helping them consider how to reduce the amount of energy they use.

'The deadline for smart meters to be installed in all homes and small businesses by the end of 2020 remains unrealistic. It should be extended to 2023.' 

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