Energy > Our Reviews

GnERGY Review

Fred Isaac

Fred Isaac
Oct 12, 2016


There is something a little bit exotic about GnERGY.

It is, we think, the only British supplier whose customer service staff are fluent in Hindi and Nepalese (as well as English, of course).

The reason for this multilingual approach is rooted in how the company was founded and a unique selling point in our GnERGY review.

WANT AN EXOCTIC CHOICE? SEE WHAT GnERGY CAN OFFER

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Launched in 2014 by a community of 200 ex-Gurkhas, GnERGY aims to bring the Gurkha values of honesty and commitment to the energy market.

If you’ve got a problem, GnERGY invites you to the company’s HQ in Farnborough, Hampshire, so you can discuss it face to face.

Whilst it specifically targets the UK's 80,000-strong Nepalese community, GnERGY's combination of jargon free service and competitive tariffs make it an attractive option for anyone.

Have a read of our review, and make your own mind up. To check if GnERGY could save you money use our free tool to compare energy suppliers.

 

GnERGY Tariffs

GnERGY promises that, on average, customers switching to them save £200 a year.

There’s no doubt about it, GnERGY are very competitive on price. It’s worth getting a quote to see if they can save you some cash.


Compare GnErgy deals on A Spokesman Said


There are currently four tariffs on offer. Only one option charges an exit fee, so switching away from GnERGY isn’t likely to cost you a penny.

GnERGY Fixed Tariff:

* Only for dual fuel
* Fixed deal until June 2017
* Statements sent monthly and annually via email
* Paid by direct debit monthly
* £25 exit fee per fuel

GnERGY Super Saver:

* Cheapest option for single fuel
* Monthly and annual statements sent through email
* Submit online meter readings
* Paid by direct debit monthly
* No exit fees

GnERGY Standard Variable:

* Best option if you want to pay quarterly
* Billed quarterly
* Pay by cheque, internet banking or debit card/credit card
* No exit fees
* Annual statement

GnERGY Online Only Tariff:

* Only available for duel fuel
* Monthly fixed direct debit
* No exit fees
* Submit online meter readings

It’s worth noting: GnErgy do not currently offer the Warm Home Discount.

FIND OUT IF ANY OF THESE TARIFFS COULD WORK FOR YOU

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Green credentials

Here’s where GnErgy sources its energy from:

 

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Source: GnERGY website

It’s clear when reviewing GnERGY's power that there are far greener suppliers on the market.

Just 16.7% of GnERGY’s power is from renewable sources – and a whopping 34% comes from coal.

GnERGY says its fuel mix for electricity generation is average for the UK energy sector.

If you’re after an eco-friendly supplier, however, you may want to look elsewhere.


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Online offering

The GnERGY website is OK - nothing more. 

It reflects the “back to basics” approach of the company and is very easy to navigate.

The Customer Portal is straightforward and allows you to submit meter readings and manage your account online.

In places, however, the website is a little threadbare.

The Help section’s Questions & Answers, for example, are very light on detail – they have no information on tariffs whatsoever.

 

GnERGY customer service

As with many of the newer suppliers, there isn’t enough information available to confidently say whether GnErgy’s customer service is any good.

Impressively, its call centre staff speak fluent Hindi and Nepalese – but are based in the UK.

The vast majority of consumers, however, don’t need bi-lingual customer service and will be more bothered with how GnERGY cope with run of the mill problems like incorrect billing.

In a nutshell: GnERGY's repuation is yet to be established and only time will tell if it can deliver top service and positive reviews. 

Using A Spokesman Said’s free tool you can make a complaint about GnErgy.

 

Making a payment to GnErgy

The company accepts a range of payment methods but, like most suppliers, is hot on direct debit.

Pay by direct debit, say GnErgy, and you will reduce your energy bill by 3%.

 

Our GnERGY review verdict:

Pros:

* Energy plans are easy to understand
* Low prices
* Transparent billing

Cons:

* Question marks over customer service
* Fuel mix is not environmentally friendly
* Website lacks detailed information

INTERSTED IN GnERGY? SEE HOW THEIR PRICES STACK UP

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