Success! Economy Energy refund customer after A Spokesman Said steps in
After months of phone calls, and broken promises, a man was finally refunded money from his former energy company when A Spokesman Said intervened.
Sandeep Singh, from Hamilton, near Glasgow, closed his account with Economy Energy in September, but still had about £77 credit left on his account.
He submitted his final meter reading and waited for his refund.
But instead of giving him his money back – Economy Energy charged him another direct debit of £28.
A shocked Sandeep had to phone up Economy Energy and tell them they made a mistake – but even that was difficult.
It took him three phone calls to customer service to get his direct debit cancelled – despite having already told them he was leaving.
But after three months and a nine more phone calls, he was still waiting for his refund.
"Every time their representative confirmed they would process the amount within one week but it never happened."
READ MORE: Our Economy Energy Review
If that wasn't bad enough, each time he phoned he had to start all over again.
"They never provide a call reference number so every time you call them you have to start everything from scratch."
That was when he had finally had enough - so, he came to A Spokesman Said.
We spoke to Economy Energy, showed them Sandeep's bills and told them to fix it.
After being mucked about for months, Sandeep finally got his long overdue refund and had the direct debits reversed.
"I got the refund yesterday. Thanks for your support," a delighted Sandeep told us.
"Why is my energy bill in credit?"
If your account is in credit it is because your direct debit is too high.
Your bill is worked out based on an estimate of how much energy you consume, so it could be a bit out.
You might be owed money because you’ve used less energy than you’ve paid for.
If this is the case your energy supplier might:
*Refund money owed to you at the end of the year
*Pay the amount back by reducing your direct debit payments
If they don’t, you might want to claim back the credit.
Top tip: leave money on your account during summer and autumn to cover higher energy costs in winter.
"How do I get a refund from my previous energy supplier?"
If you were in credit when you left your previous supplier, this is supposed to be transferred to your new supplier after switching.
If it isn't, you will need to contact your previous supplier.
Make sure you have a copy of your final bill on hand.
A refund should be a simple process, so long as there is no dispute about what you owe.
If you don't get your refund you can make a complaint on A Spokesman Said – we’re here to make your voice heard.
You can also complain to Ofgem, the energy industry watchdog.
Are you paying too much for your energy bills?
We compare prices from the Big 6 and many other energy suppliers, getting you the very best price.