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Iresa FINALLY refund customers £200 - after A Spokesman Said steps in

Nic McBride

Nic McBride
Jan 31, 2018

Energy company Iresa has refunded a couple £200 after A Spokesman Said highlighted their six-month struggle to get back money they were owed.

Annette and Rob Hargreaves moved house in August 2017, but despite dozens of phone calls and emails they were still waiting for a final energy bill and refund.

The couple moved out of their London property last year and had a £200 credit on their account.


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They gave Iresa their final readings, but the final bill never came.

"For several months we were sent reminders that we needed to submit final readings once we had switched to our new energy suppliers - despite our messages saying we had moved out and wanted our money back," Annette said.

Annette said they were clear with Iresa, but the company's customer service was woeful.

"As communication via email went absolutely nowhere, I resorted to calling directly on several occasions in December."

But this was just as bad – as Annette could be on hold for 45 minutes.

"Even worse, instead of receiving a refund, £145.90 worth of random "new" charges were applied to our account."

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So, after going in circles for months, Annette and Rob came to A Spokesman Said for help.

We contacted Iresa – several times – to get them to sort out their mess.

A week later and we heard back from Annette who said Iresa had FINALLY given them a refund thanks to our pressure.

“Good news - we have finally been refunded the full credit balance on our account.

“Many thanks for your involvement.”


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How to get a refund from your previous energy supplier

If you were in credit when you left your previous supplier, this is supposed to be transferred to your new supplier after switching.

If it isn't, you will need to contact your previous supplier.

Make sure you have a copy of your final bill on hand.

A refund should be a simple process, so long as there is no dispute about what you owe.

If you don't get your refund you can make a complaint on A Spokesman Said – we’re here to make your voice heard.

You can also complain to Ofgem, the energy industry watchdog, or to the Energy Ombudsman.

READ MORE: What to do if you’re owed money by your energy supplier