Energy watchdog launches probe into challenger provider Ovo Energy
Ofgem, the energy watchdog, has launched an investigation into whether small supplier Ovo Energy gave some customers wrong information about energy consumption.
The Bristol-based, privately owned company is the largest of the smaller energy suppliers battling to take energy market share from the Big Six suppliers.
Its sales pitch is to offer what it says are “fair prices and unbeatable customer service”.
The probe will look into claims that the estimates Ovo gave customers about how much energy they used during last winter (2016–17).
It will also look at whether estimates of annual consumption that were supplied in yearly statements were accurate.
Announcing the investigation, Ofgem said in a statement that it did not by itself “imply that we have made any findings about non-compliance”.
The watchdog will decide if the operator broke the conditions of its licence, which requires it to give customers information about the amount of energy they use that is “accurate, or based on a best estimate, complete, and not misleading”.
“Incorrect consumption figures can lead to customers receiving inaccurate bills, annual statements and other important information,” Ofgem said.
“This in turn can lead to customers being unable to properly manage their accounts and deciding to switch based on incorrect information.”
A spokesperson for Ovo said the supplier had “a great track record in customer service and are always open to ways to improve it.”
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