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Victory! A Spokesman Said saves man from contract after a Green Star Energy cold call

Nic McBride

Nic McBride
May 21, 2018

Simon Oldham thought he was going to be locked into a contract he didn't want, after receiving a cold call from Green Star Energy.

But after A Spokesman Said took up his case, the energy supplier agreed to release him with no penalties.


Flame silhouette

What happened:

Simon, a cleaning manager from Peterborough, was happy with his supplier Scottish Power, when – out of the blue – he got a call from Green Star asking him to switch.

Simon agreed after they told him he'd be able to save money by switching to them.

But a couple of days later Simon changed his mind and decided he wanted to stay with Scottish Power.

"I didn't really want to go with them anyway. And Scottish Power are cheaper than Green Star. Green Star said they were cheaper, but they're not."

Green Star energy
Simon is feeling a lot happier now he is out of his contract.

Simon was still within the 14-day cooling-off period and told Green Star he didn't want to switch.

But Green Star never recorded it and locked him in to a new deal.

When Simon complained, and said he wanted to leave, Green Star told him he'd now have to pay £60 termination fee - for their mistake!

* Green Star Energy Review
* “Green Star Energy charged me after I cancelled my switch in the cooling-off period”


A Spokesman Said steps in

We thought that was pretty poor from Green Star, so we gave them a call.

Less than 24 hours later and Green Star agreed to let Simon switch back to Scottish Power with no penalties.

We're stoked, and Simon was too.

"Many thanks," he told us.

A Spokesman Said has received over 100 complaints from angry Green Star Energy customers. Many of these are about billing issues and poor customer service is also a common complaint.

In fact, Simon isn't even the first Green Star customer who has had trouble leaving the energy supplier.

Roz Danter cancelled her switch within the 14-day cooling-off period, but was still charged.

After Roz contacted us, we demanded Green Star investigate - and they refunded her and switched her back.


Problems cancelling your energy switch

Energy suppliers billing customers who cancel within the 14-day cooling-off period is a common problem.

Know your legal rights as an energy consumer to avoid getting caught out.

Before you sign up, check in the terms and conditions of your new contract if there is a cooling-off period and how long it is

A cooling-off period is the number of days you have to back out of the switch without being charged.

If you are charged incorrectly, make a complaint on A Spokesman Said.

We’ll do what we can to help.