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Energy
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Green Star Energy Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Green Star Energy , share your experience and resolve your issue. Rate Green Star Energy for value and service, and compare Green Star Energy with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Green Star Energy below. |
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Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our energy complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your Green Star Energy Reviews
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Sally Fenton: 1/5 Stars 12/01/2020 Payment I did make an enquiry about this company but I chose to cancel within 14 days. I have a debt agency saying that I owe £150.00. How can this be when never even went with this company Green Star Energy responded on 29/01/2020: Good morning Sally. Thank you for getting in touch and providing your above feedback, before I continue I would like to apologise for any confusion caused and re-assure you we will look to do all we can to assist. please be assured we will look to offer some clarity on this situation. To do so, if you contact us over Facebook or Twitter, Kind regards, Leigh Jo Hall: 1/5 Stars 21/01/2019 The Most Shocking Service I have ever experienced. I have never received such bad customer service and service than Green Star Energy. I moved into a rental flat in April 2018, I contacted them to set up a direct debit and account. I was told I would receive a letter, I never received a letter, I chased this up in July, I provided direct debit details and set a monthly amount, nothing came out of my account, I chased again in September to be told I owed a large amount - of course I did, I've been trying to pay them for months. I set up a payment plan to pay off the debt and a monthly amount, they only took out the payment plan amount which led to me calling them AGAIN in December. My bill was now apparently £528. I asked them why they had not been taking out direct debit payments but payment plan payments, the young man on the phone said he didn't know but didn't try and find out. When i suggested I would be leaving them he said "I don't blame you". I have had an email from them about changing my direct debit amount, I have emailed a complaint and had absolutely no reply. I am so frustrated as I won't be able to pay the full amount but need to change energy companies. I'm at the end of my tether. This company is the WORST I have ever dealt with. In the September when I called,I said I wanted to make a complaint. Someone called me back and offered to take £10 off my bill. What an absolute JOKE. Green Star Energy responded on 07/11/2019: Good afternoon Jo, I am sorry for the service and experience you received here from Green Star Energy and I understand this has resulted in you switching to a new supplier. If there is anything outstanding regarding this that I can help with, please do contact us over Facebook or Twitter. Kind regards, Phil Green Star Energy READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Graham George: 1/5 Stars 05/12/2019 Unable to access my online account For some considerable time now I have been unable to access my online account or to post meter readings. The last email I received on this subject and dated 14 November 2019 clearly stated and I quote "that there is a high priority ticket raised to our dedicated team regarding the online issue. Our team is currently working on it and will reach you shortly to ensure everything is taken cared." Nobody has reached me and the situation is still the same. (I would hate to be on a low priority ticket). The back up from this organisation is appalling. Green Star Energy responded on 10/12/2019: Good morning Graham, I am sorry you've been kept waiting on this. We are aware of ongoing issues with our online account platform currently. Please be assured we are working on this as a priority currently to ensure all customers can log in as soon as possible. In the mean time, if you'd like to contact us over Facebook or Twitter, we can submit your meter readings for you. Kind regards, Phil Andrew Hall: 1/5 Stars 07/01/2019 Incorrect bills Worst company I’ve ever dealt with. They decided to flip my meter readings to benefit themselves. I’ve sent photo evidence to prove they are wrong so they have amended my most recent statement but not the previous 1s which they won’t even let me open. This has been ongoing for over 4 months now. I would advise anyone with this company to check there bills thoroughly as I doubt they have only just done this to me. Green Star Energy responded on 07/11/2019: Good afternoon Andrew, I am sorry for the issues you faced here with your readings and that this was ongoing for so long. I appreciate this is likely to be now resolved however if there is anything we can help with, please do contact us over Facebook or Twitter. Kind regards, Phil CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Moira Baker: 1/5 Stars 29/12/2017 Switching from Green Star I switched from Green Star to Avro around september. Had no problem with Green Star up until this point. But to be honest, both suppliers have been equally unhelpful. When trying to get my final bill from Green Star I gave both parties the meter readings, in fact a selection. These then bore no resemblance to the readings they used for my final bill. Having had a credit of £92 when I switched, even allowing for the period of transfer (so I stopped my direct debit) they reconciled the account going back 2 years making the statement incomprehensible. The chap I spoke to agreed. Also compared the bill to the same period the previous year, my consumption appeared to have more than doubled when I am quite frugal so highly unlikely to be correct. I then get emails saying please supply 2 sets of readings followed by another email saying that it is Avro's business to supply readings! Avro are no better as they suggest that Green Star need to do so! I am definitely losing the plot with both of them. I doubt they have the sense to talk to each other!!! I feel like a ping pong. Green Star Energy responded on 07/11/2019: Good afternoon, I do apologise you've been kept waiting so long on this. I understand it is now likely that your issue faced here has been resolved however if you have anything outstanding regarding your account with Green Star Energy, please do not hesitate to get in touch over Facebook or Twitter and we'll be happy to assist with this right away. Kind regards, Phil CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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