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Graham's complaint against Xercise4Less
Complaint against Xercise4Less
Hi I’m contacting you as regards a membership me and two other people took out on Wednesday the 14th of February. We went to the gym whilst in Tesco in Stockton and spoke to Matthew who ran us through the memberships available . He said unfortunately there were no offers on at the moment and signed us up to an off peak £9.99 a month contract with £20 signing on fee which we all paid. Upon getting home we checked there facebook page to find 20% off making it £7.99 a month. I phoned to explain and was told we could swop to another contract but they can’t give us back the £29.99 as we signed up in the gym. We would then have to re sign paying another £20 sign on fee even though they had just taken it. Please advise Graham Piatt
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