Xercise4Less

1.00 stars

409 Reviews

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Natasha's complaint against Xercise4Less

Natasha Wynne-Hughes

28/02/2018

Membership cancellation

Complaint against Xercise4Less

I saw on your website that people complained about having difficulty getting out of their Xercise4less contract. An update was posted saying that Xercise4less had made the process easier by allowing cancellation via an online form. That all sounds great is you have the mysterious W number they speak of. After unsuccessfully searching my entire email history for this magical number, I also tried searching by '[email protected]' which is supposedly where the number got sent from but I never received anything from this address either... I have now contacted my branch manager so hopefully I will hear something back soon.

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Natasha Wynne-Hughes | | VERIFIED

I would like to add that I received a reply from my branch manager. It was a quick response. They provided me with my W number which enabled me to complete my cancellation. Very happy with the local team effort. It's a shame the online service does not keep up.
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